Refund policy
Online Refund & Exchange Policy
1. Eligibility for Refunds
• You can request a refund within 7–14 days of receiving your order.
• Items must be unused, in original condition, and in the original packaging.
2. Eligibility for Exchanges
• Exchanges are accepted within 7–14 days of receiving the order.
• The item must be in perfect condition, unworn, unwashed, and with all original tags and packaging.
• Exchanges are allowed in cases of:
• Wrong size
• Wrong color/product received
• Manufacturing defects
• If the customer wants a different size or model (based on availability)
3. Non-Refundable / Non-Exchangeable Items
• Sale or discounted items may not be eligible for refunds or exchanges.
• Personalized or custom-made items cannot be refunded or exchanged unless defective.
4. Defective Items
• If you receive a defective item, contact us within 24 – 48 hours with photos or a video.
• You will be offered a replacement, exchange, or refund—based on your preference.
5. Refund Process
• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• Approved refunds will be processed to the original payment method within 3–10 business days.
6. Exchange Process
• After we receive and inspect the returned item, we will ship the replacement within 1–3 business days, depending on availability.
• If the requested item/size is out of stock, you may choose:
• A different item
• Store credit
• A refund (if applicable)
7. Shipping Costs
• Shipping fees are non-refundable unless the product arrived damaged or incorrect.
• Customers are responsible for return shipping fees unless the exchange is due to our error.
8. Order Cancellation
• Orders can be canceled within 12 hours if not yet shipped.
• After shipping, customers must follow the return/exchange process.
9. How to Request a Refund or Exchange
Contact us via:
📩 Email: kayanworld.info@gmail.com
Please include your order number, contact information, and reason for return/exchange.